PAIA Manual

Constantia Life Limited | Reg No: 1952/000379/06
Tel: 010 500 0827 | 67 Carlisle Street. Paarden Eiland. Cape Town. 7405. PO Box 335. Sea Point. 8060 | https://constantialife.net

Directors: TP Baloyi (Chairperson)*, LE Louw (Acting CEO & Executive Director), LK Mulaudzi*, M Lubega*, TC Moodley (*Non-Executive Directors)

Constantia Life Limited is a licensed life insurer

ACCESS TO INFORMATION
The Promotion of Access to Information Act 2 of 2000 (“the Act”), Section 51 manual for Constantia Life Limited (“Constantia Life”).

CLL PAIA Manual (Forms inc) Jul-25

Treating Customers Fairly (TCF)

We are committed to treating our customers fairly and ensuring that products and services are designed to meet their needs, are clearly explained, and perform as expected.

Complaints: complaints@constantialife.net

Right to escalate to the Ombudsman for Long-term Insurance

Ombudsman for Long-term Insurance: www.ombud.co.za

The Ombudsman for Long-Term Insurance
Private Bag X45
Claremont
Cape Town
7735
Tel: 021 657 5000
Fax: 021 674 0951
Email: info@ombud.co.za

If the dispute is not satisfactorily resolved in this manner, the Policyholder or Claimant has a further 180 (one hundred and eighty) days after the expiry of the representation period for the service of summons on the Company